1. How long does shipping take?
DHL UPS Fedex 3-5days
2. How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
3. What is the double drawn range?
Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom.
4. My Magic Love Hair aren't the right colour and I haven't opened the main part of the package, how do I return/exchange?
If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your Magic Love Hair back for full details & address information.
Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.
*Note: You may only return or exchange any Magic Love Professional Styling Tools if the item was purchased at full price. If a promotion or discount code was used, we are not able to offer a return or exchange.*
5. Where do you ship from?
Our shipping facility is currently located in Qingdao China
6. My payment won't go through?
Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at [email protected] :)
7. How do I know which colour to choose?
If you are unsure on which colour will match you, feel free to send us an email to [email protected] of your hair taken outside in natural light and we would love to colour match you :) you also can check our Color Guide to check it
8. How long does my hair have to be to wear Magic Love Hair?
We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)
9. Can my Magic Love Hair be dyed?
Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your Magic Love Hair and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
We do not recommend dying our Colored or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
Please keep in mind, that if chosen to dye Magic Love Hair, it is up to the customers discretion and done at your own risk.
10. Can I use styling tools on my Magiclove hair?
Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.
11. Can I wash my Magic Love Hair?
Absolutely, try staying away from shampoos with sulphate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your Magic Love Hair life span.
12. How often do I wash my Magic Love Hair?
ONLY wash your Magic Love Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.
13. How long do Magic Love Hair extensions typically last?
The lifespan of Magic Love is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained.
14. My Magic Love are shedding, what do I do?
Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Magic Love Hair are shedding excessively, please feel free to contact us.