Please read this information carefully as it contains important details about our policy that may apply to you.
At Magic Love Hair Company ., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment department before leaving our Factory. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. Please read the following terms to understand our policies in full.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
We supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair,we also have stock like #27 #613 #1b/613 Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Magic Love Hair. and its entities are not liable or held accountable for damage.
Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!
The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to pending orders or orders that have already been shipped. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles.
SALES/ DISCOUNT CODES/ COUPONS
In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used on regularly priced items. You cannot apply discount codes to the sale items. IF the code is provided via Her Hair Company for a sale, the code can be used on all items.
ALL SALES ARE FINAL!
All terms of payment are always 100% upfront. We accept all major credit cards through the merchant PayPal service. As soon as you place an order online your credit card/debit card will be charged.
We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
Once payment is made there are no cancellations of orders for refund.
ONLINE STORE POLICY
Any order over $500.00 USD will require the customer to submit a government issued photo ID or valid license per Her Hair Company's request as an order exceeding that amount is seen as excessive.
Express will not work on Sunday , Any orders placed on Sunday, will be processed first thing the following Monday morning, unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
We have a standard 24-48 hour processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery your package. ******NO SHIPMENT WILL TAKE PLACE ON SUNDAY OR HOLIDAYS******
****NO EXCEPTIONS will be made for Next Day orders. All orders for that selected method will need to be placed before 12pm Eastern Standard Time!!!
*************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Magic Love Hair is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details. *****************
If a shipment is returned to us the customer will be responsible for any additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL!
Magic Love Hair requires a delivery confirmation for ALL shipments upon delivery.
Customers under 21: Any signature received at disclosed shipping address will be accepted upon delivery.
Customers 21 & over: Packages must be signed solely by recipient on shipping details.
All UPS and DHL shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and DHL to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment
delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via DHL to the address you provide. It is extremely important that you give us the most accurate and complete information possible.. If an address correction needs to be made after your shipment has been sent you will be assessed the fee DHL charges us to make the correction or to reship the product.
If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges.
If you have tracked your package via DHL.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. DHL will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.
NO RETURN/REFUND POLICY
At Magic Love hair, we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Shampoo and condition your virgin hair extensions prior installing.
• Wash in warm water
• When washing your hair extension do not massage or twist the hair
• Apply a generous amount of conditioner
• Do not apply conditioner to areas where the extensions are attached
• After washing, allow to air dry (don’t roll or rub hair into a towel)
Styling: 3 bundles are needed for a full look depending on desired fullness. For styles 18’’ and longer, 3 -4 bundles are needed for a full look.
Magic Love Hair, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Magic Love Hair., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Magice Love Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Her Hair Company Inc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Her Hair Company Inc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
With the exception of your personal information, any communication or material you send to the Magic Love Hair.. site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Her Hair Company Inc., it may be used by Magic Love Hair.., for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Magic Love Hair., you irrevocably transfer and assign to Magic Love Hair., and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Magic Love Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Magic Love Hair.. site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services
COPYRIGHTS, AND OTHER RIGHTS
Magic Love Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Magic Love Hair., will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Magic Love Hair, is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Magic Love Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.